Shipping Delivery

Shipping and Delivery Policy for Rajut Asa Studio

At Rajut Asa Studio, we aim to provide a reliable and efficient shipping service to ensure your orders are delivered quickly and in top condition. Here are the details of our shipping and delivery policies:

Domestic Shipping

  • Options: Domestic orders within Indonesia are shipped via trusted courier services.
  • Shipping Time: Orders are typically shipped within 2–5 business days, depending on your location.
  • Tracking: A tracking number will be provided once your order has been shipped, allowing you to monitor the progress of your shipment.
  • Pickup Options: Customers in Bali can choose to pick up their orders directly from our studio or warehouse.

International Shipping

  • Shipping Partners: We work with leading international shipping providers, including DHL or POST OFFICE, to ensure safe and timely delivery.
  • Customers can pick up at our warehouse if they provide their own shipping using cargo.
  • Shipping Time: International shipping usually takes 7–14 business days, depending on the destination country.
  • Customs & Duties: Buyers are responsible for any applicable import duties, taxes, or customs fees imposed by the destination country.

Shipping Costs

Shipping costs are calculated based on the destination, weight, and dimensions of the package. For wholesale orders, we offer volume-based shipping discounts or assistance in arranging logistics for bulk shipments.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. For custom or made-to-order items, processing and production times will vary.
You will receive a confirmation email with order details and shipping information once your package has been shipped.

Packaging

All items are carefully packaged to ensure they arrive in perfect condition. For bulk orders, additional packaging options are available upon request.

Returns & Exchanges (Shipping Issues)

If your order is damaged or missing items, please contact our customer service team within 7 days of receipt. We will work with you to resolve the issue promptly.
For more questions or details about shipping and delivery, please feel free to contact us at [info.rajutasa@gmail.com]. Rajut Asa Studio is committed to ensuring a smooth and transparent shipping process for all our customers, both local and international.

Get in Touch

We’re here to assist you with anything you need—whether it’s inquiries about our products, personalized style advice, or exploring custom designs.
Reach out to us through the contact form below or give us a call. At Rajut Asa Studio, we’re passionate about helping you discover fashion pieces that perfectly match your style and personality. Let’s work together to create something truly beautiful!