Legal Policies

1. Terms and Conditions

By accessing and using the Rajut Asa website, you agree to comply with our terms and conditions. These terms govern your use of our services, including browsing our products, making purchases, and interacting with our platform. Violations of these terms may result in restricted access to our services.

2. Privacy Policy

We are committed to protecting your personal data. Any information collected during your interaction with our website, such as your name, email, and payment details, will be securely stored and used solely for order processing, customer support, and improving our services. Your information will never be shared with third parties without your consent, except as required by law.

3. Shipping and Return Policy


Shipping: We offer domestic and international shipping with delivery times varying based on location. Orders will be processed within 1-3 business days after payment confirmation.
Returns: Products can be returned or exchanged within 14 days of delivery if they are unworn, unwashed, and in their original condition. Return shipping costs are the customer's responsibility unless the product is defective or incorrect.

4. Product Care Disclaimer

Our products are handcrafted using traditional methods and natural or eco-friendly materials. Slight variations in color, texture, or pattern are normal and reflect the unique character of each piece. Please follow the care instructions provided to maintain the quality and longevity of the product.

5. Intellectual Property Rights

All content on the Rajut Asa website, including text, images, logos, and designs, is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

6. Limitation of Liability

Rajut Asa is not liable for any damages or losses arising from the misuse of our products or services. Our liability is limited to the purchase price of the product.

7. Governing Law

These policies are governed by the laws of Indonesia. Any disputes arising from the use of our website or services will be resolved under Indonesian jurisdiction.

For further inquiries, please contact our customer support team at (info.rajutasa@gmail.com)

Get in Touch

We’re here to assist you with anything you need—whether it’s inquiries about our products, personalized style advice, or exploring custom designs.
Reach out to us through the contact form below or give us a call. At Rajut Asa Studio, we’re passionate about helping you discover fashion pieces that perfectly match your style and personality. Let’s work together to create something truly beautiful!